Shipping policy

Shipping Policy

Last updated: 25 August 2026

All products currently listed on the Skin & Co Australia website are held in Australian stock. We ship to Australian street addresses, with domestic delivery handled by Aramex Australia.

Australian-stock orders — our standard service

In stock — Australia: This is our normal sales and fulfilment method. Paid orders are generally prepared for Aramex dispatch within 1–2 business days, excluding weekends, New South Wales public holidays and promotional peak periods.

Future exception items — weekly import service

If we add a future product that is not held in Australian stock, it may be offered through our weekly consolidated import service from approved stock in Korea or Japan. Any such product will be clearly identified on the product page as a Weekly import item before checkout. This section does not apply to products currently listed on the website.

Weekly-import items use the same Shopify checkout and payment process as Australian-stock items. We consolidate these orders once each week, receive and check the products in Australia, and dispatch them domestically by Aramex within 10 calendar days of payment.

The 10-day commitment is the time by which we expect to complete Australian dispatch. Aramex transit time begins after dispatch and varies by destination. If an exceptional airline, customs or carrier delay makes the 10-day dispatch target impossible, we will contact the customer promptly with a revised date and the available cancellation or refund options.

Mixed orders

For an order containing both Australian-stock and weekly-import items, we normally send the complete order together when the weekly-import item has arrived and been checked in Australia. This avoids a second delivery charge. Please contact us before dispatch if you prefer the available Australian-stock items to be sent first; an additional delivery charge may apply.

Aramex domestic delivery

Shipping charges are shown at checkout. A valid Australian street address and mobile number are required. PO Boxes and Parcel Lockers cannot be used for Aramex delivery.

Where Authority to Leave is selected or applies, Aramex may leave the parcel in a location considered safe. Contact us before dispatch if you require Signature or Secure PIN delivery; additional charges may apply.

Tracking

When an order is dispatched in Australia, we add the Aramex label number to the Shopify order and send a tracking notification. Tracking information may take time to update after collection.

Address changes, delays and supply issues

Please check the delivery address before payment and contact us immediately if a correction is required. We cannot guarantee an address change after an Aramex label or weekly import request has been created.

If we cannot supply a paid product within the stated timeframe or a reasonable revised timeframe, we will offer the available options, including waiting, an alternative product, cancellation or refund as appropriate under Australian Consumer Law.